The Remote Assistance Bundle is designed to enhance the efficiency of technical support and field services through advanced remote capabilities. It provides a seamless interface for experts to assist remotely, reducing the need for onsite visits and allowing issues to be resolved more quickly and cost-effectively.

Features

• Multi-User Collaboration: Allows multiple users to connect and collaborate in real-time to solve problems and share information effectively.
• Real-Time Annotations: Users can make annotations in a live video stream or on static images, providing clear guidance and instructions remotely.
• Guest Calling Options: Enables support teams to invite external experts into a collaborative session without requiring permanent access to the system.

What's Included

Starter Option

• Users: Up to 10
• Included Services:
  • Basic platform access for remote assistance
  • Real-time annotation tools
  • Guest access features
• Hypercare Support: Standard support package including remote setup assistance and basic troubleshooting.

Organization Option

• Users: Up to 30
• Included Services:
  • All services included in the Starter option
  • Enhanced collaboration tools for larger teams
  • Advanced administrative controls for user management
• Hypercare Support: Enhanced support services with faster response times and access to additional resources.

Technical Information

• Platform Compatibility:

  • Devices: Supports smartphones, tablets, PCs across iOS, Android, Windows.
  • AR/VR Devices: Includes Magic Leap 2, Microsoft HoloLens, Lenovo A3, Meta Quest Pro, Meta Quest 3, and Apple iPad.
  • VR Systems: Meta Horizon OS, HTC VIVE.
  • Desktop Systems: Compatible with Windows and MacOS.

  Unified AR Software:

  • High-Impact XR Functionality: Easy to integrate, deploy, and scale across devices.
  • Device Compatibility: Broad support for AR, VR, and traditional computing platforms.
  • Content Management System (CMS): Supports over 60 file types including 3D models, multimedia, and documents without prior formatting.
  • Sphere Academy: Offers comprehensive onboarding and continuous learning through interactive resources.
  • Security and Compliance: Pursuing ISO and SOC2 certifications, adheres to stringent data privacy laws.
  • Flexible Deployment Options: Available as SaaS, private cloud, or on-premise, to fit various organizational needs.

Use Cases and Industries

• Manufacturing: Ensure SOP compliance and reduce costly errors through guided remote assistance.
• Healthcare & Pharmaceutical: Improve medical access, training, and patient outcomes by connecting practitioners with remote experts.
• Defense: Utilize modern technology to enhance response times and decision-making in critical situations.
• Office Teams: Boost enterprise productivity with AR by enabling remote collaboration and support across global teams.
  

Support - What is Hypercare Premier?

Hypercare Premier is an enhanced support service offered with this bundle, designed to ensure maximum uptime and optimal utilization of the Sphere technology. It includes:

• Dedicated Customer Success Manager: Provides personalized support to address specific needs and challenges.
• Remote Training: 12 hours of onboarding and training sessions to ensure your team is proficient in using the remote assistance tools.
• Quarterly Business Reviews: Strategic sessions to discuss performance, upcoming features, and align technology usage with business goals.
• On-site Visits: Optional quarterly visits to assist with complex issues or significant updates, ensuring smooth operation and adoption.