Shipping Time

Processing Time:
All orders are processed within 1–2 business days.

Delivery Time:
After processing, standard delivery typically takes 5–10 business days.

Tracking Information:
Once your order leaves our warehouse, a tracking number will be sent to your email. If you haven’t received a shipping notification, your order is likely still being processed.

How to Check Order Status:
To check your order status, email us at [email protected] with your 5-digit order number. You may also call or text us at 571-500-8371 for assistance.

NOTE: Delivery times are subject to change and may vary based on carrier delays or other circumstances beyond our control. If any changes occur, we will make every effort to notify you promptly.

Returns & Refunds

Return Policy:
Warranties for standard products last 60 days. Items must be returned in like-new condition with no creases, rips, pet hair, or damage, and must be properly packaged. Customers are responsible for return shipping costs.

Restocking Fee:
Include a written reason for the return with order number. When these conditions are met, the purchased price is returned less a 15% restocking fee.

Custom orders are warrantied for defects only and cannot be returned

Return Process:

• Contact Us: Email [email protected] to initiate your return request.
• Provide Details: Include your 5-digit order number and photos of all items you wish to return.
• Approval Required: All returns must be approved by the manufacturer. Once approved, we will provide you with the return shipping address.
• Refund Process: After the items are received and inspected, your refund will be issued to the original payment method.